Refund Policy
At Kannavis Botanicals, we take pride in offering high-quality, compliant cannabis and hemp products. While we do our best to ensure every order is accurate and arrives in perfect condition, we understand that issues can occasionally occur. If there is a problem with your order, please contact us and we will work quickly to make it right.
Online Orders & Shipping Issues
If your order arrives damaged or defective due to shipping:
Please contact us
within 7 days of delivery
info@kannavisbotanicals.com
with:Clear photos or video showing the issueA brief description of the problem
Once reviewed, we will determine the best resolution. If approved, a replacement will be sent and a prepaid return label will be provided for the affected item.
Requests submitted after 7 days from the delivery date cannot be honored.
Empty or missing products will not be eligible for replacement unless the issue was clearly caused by shipping damage. If an empty item or package is returned without shipping-related damage, the cost of both the product and replacement may be charged.
Product Malfunctions
If a product is not working properly:
Please contact us as soon as possibleOur team may attempt to troubleshoot the issue with you firstIf the issue cannot be resolved, we will issue a replacement and provide a prepaid return label
Returned items must include the product and packaging unless damage occurred during shipping. Empty returns not caused by shipping damage may result in charges for replacement items.
In-Store Purchases
All in-store purchases are final.
Once merchandise leaves the store, we are unable to accept returns, exchanges, or refunds.
Contact Information
If you have questions or need assistance regarding a refund or replacement, please contact us:
Email: info@kannavisbotanicals.com
Address:
Kannavis Botanicals
3101 New Jersey Ave
Wildwood, NJ 08260
